Effective date: November 10, 2026.
This policy covers two kinds of products: downloadable PDF guides and physical items. An order can contain both; each item follows the section that applies to it.
Digital guides
Paid guides are downloadable digital content. The product page identifies the file, price, and delivery limits. After an eligible payment, the order page and email provide the download link. Contact [email protected] if the file is corrupt, materially different from its description, or cannot be accessed.
EU and UK withdrawal right
Consumers in the EU and UK normally have a 14-day withdrawal period for distance contracts. At checkout we ask for the following separate consent before immediate digital delivery: "I request immediate delivery of the digital content and acknowledge that, once delivery begins, I lose my 14-day right to withdraw." If you do not give that consent, immediate delivery cannot begin. Mandatory rights for faulty or misdescribed content remain unaffected.
Digital refund requests
We will provide a replacement or refund where required by law, including when the download is defective, inaccessible after reasonable troubleshooting, or materially not as described. A change of mind after immediate delivery normally does not qualify where a valid withdrawal waiver was recorded.
Physical items
Physical items ship only to addresses in the United States and Canada. Delivery times, duties, and tracking are described in the Shipping Policy.
Damaged, defective, wrong, or lost items
If an item arrives damaged or defective, if we sent the wrong item, or if tracking shows no delivery within the window stated in the Shipping Policy, contact us within 30 days of delivery (or of the end of that window) with your order number and, where relevant, a photo. We will send a replacement or give a full refund of the item and its shipping charge, at your choice where stock allows. You do not need to return the item.
Change of mind
You may request a return within 30 days of delivery for an unused item in its original condition. Email [email protected] first; we will reply with the return address and instructions. You pay the return shipping unless the item was faulty or wrong. We refund the item price after the return arrives, or after you send the return tracking number if we tell you so. For an item whose price is lower than the cost of shipping it back, we may refund without asking for the item to be returned; this is limited to one such refund per customer in any 12-month period.
Cancellations and delays
You may cancel a physical item free of charge before it ships. If we cannot ship within the time stated on the product page, we will tell you the new estimated date and you may cancel for a full refund. Some provinces and states give additional cancellation rights for late delivery; those rights apply in addition to this policy.
How to request a refund
Email [email protected] with the order number, purchase email, the item, and the problem. Do not include card details.
Processing and records
Approved refunds return through the original payment method, usually within 5-10 business days after approval; bank processing time is outside our control. We retain the request, decision, order record, and withdrawal-consent timestamp for legal and accounting purposes as described in the Privacy Policy.
Contact
Seller: Stellar Byte Inc. (operating Eastern Blessing), Vancouver, British Columbia, Canada. Email: [email protected]. Nothing in this policy limits non-waivable consumer rights.