Effective date: November 10, 2026.
This policy covers physical items. Digital guides are delivered as downloads and are not shipped.
Where we ship
We ship physical items to addresses in the 50 United States, the District of Columbia, and the 10 Canadian provinces. We do not currently ship to US territories, APO/FPO/DPO military addresses, Yukon, the Northwest Territories, Nunavut, or any other country. If your address is outside these areas, checkout will show that no shipping option is available for the physical item; you can still buy digital guides.
Processing and delivery times
Items are made ready and sent by our partner workshop in China. The product page and checkout show the current estimate for dispatch and for transit to the United States and Canada. Business days exclude weekends and public holidays in China. Around Lunar New Year, dispatch pauses; the store notice shows the last order date for delivery before the holiday and the date dispatch resumes.
Shipping costs
Shipping is a flat rate per order to each country, shown in the cart and at checkout before you pay. Orders above the free-shipping threshold shown at checkout ship free. Prices and shipping are charged in US dollars.
Duties and taxes
Prices include import duties and customs fees for the United States and Canada. Parcels are sent on a duties-paid service, so you should not be asked to pay anything on delivery. If a carrier asks you for duties, taxes, or brokerage fees on one of our parcels, do not pay; contact us and we will resolve it.
Tracking
Every parcel is tracked. When your item is dispatched, we email the carrier name, tracking number, and a tracking link. You can also check order status on the order tracking page with your order number and email.
Delays and lost parcels
If we cannot dispatch within the time shown when you ordered, we will email you a new estimated date, and you may cancel the physical item for a full refund. If tracking shows no delivery within 30 days after dispatch, or the parcel is marked delivered but you did not receive it, contact us; we will work with the carrier and send a replacement or give a full refund. Please check that your address is complete at checkout; parcels returned because of an incorrect address can be re-sent at the cost of the new shipping charge.
Damaged or wrong items
See the Refund and Returns Policy. You will not need to send back a damaged or wrong item.
Contact
Seller: Stellar Byte Inc. (operating Eastern Blessing), Vancouver, British Columbia, Canada. Email: [email protected].